How CORE Tricks Its' Customers Into Thinking They Would Get A Full Refund

What prompted me to write this article tonight about CORE Advisory Group's refund process is from an email I received earlier this evening from one of CORE's client, expressing her worries that she will never see a dime again, and she feels they are really out to scam her. What bothers me is the fact that she even agreed to their ridiculous refund amount of a mere $450 out of the $2115 that she had already paid them. If she signs a release of liability form, which she did on 09/19/2016 and had it emailed back the same day to CORE Advisory Group, would refund her back $450. 45 days later, where is her refund?

I've warned some of the client's that I've spoken to in the past, to not even bother contacting CORE and make demands for a refund or even ask for one, and I've even shared an example of a client that signed up with CORE within less than two weeks & had already paid $4000 upfront but later, decided to go another route so she called to cancel with CORE.

Now you would think, if you had barely paid someone and no work had commence, then a full refund shouldn't be out of the question right? And a check should be in the mailbox awaiting to be shipped out the very next day? Wrong, according to this client, the conversation with the owner Devin Benter turned into a debacle and CORE insisted that this client, although only less than two weeks old as a newly enrolled client would be required to go through their "Reconciliation Process" which is stated in section 9 of CORE's service agreement. I'm going to circle back to this in a bit and later I'll explain how the reconciliation process works.

But first, meet [redacted], she signed up with CORE back on April 15th, 2016 and paid CORE a total of $2115 and later decided she wasn't satisfied or impressed with the work that CORE has provided to her so far. So on April 28th, 2016 she attempted to back out however, CORE convinced her that everything is going just as planned and all the complaints has been drafted and sent to her for her to sign and mail off. At this point her fear is that her auction/sale date was nearing and set for May 24th, 2016 but yet she still haven't received any complaint drafts from CORE not until later on May 5th, 2016. To fast forward with this story, the complaints were mailed off and on May 9th, 2016 CORE presented her with an unsettling news that new FHA guideline had changed and went into effect May 6th, 2016 that would disqualified her loan for any type of loan modification due to the severity of her default. At this point, her options are slim and her auction/sale date continues to creep closer and closer.

As a last ditch attempt, CORE referred her over to Martha to have her bankruptcy petition prepare in order to file for a bankruptcy chapter 13. This client refused to go that route and felt that she was mislead from the very beginning and it was CORE's responsibilities to be kept up to date with all new changes with guidelines however, that is not the case and unfortunately and sad to say, she ended up losing her house on May 28th, 2016. What is hard to gag is the fact that CORE still with no remorse or sympathy, went ahead and deposited her check of $740 on June 1st, 2016. On July 28th, 2016 [redacted] demanded her money be paid back, since CORE did not provide the services as promised and she still ended up losing her house anyways. That same day, CORE sent her a "Reconciliation Package" (RECON Pk) which is similar to a grievance form explaining to the company why she deserves her money back type of package. She filled out the RECON Pk and awaited for a refund offer by CORE which later came back to be $450. She grew weary with CORE and decided against her own consciousness but still went ahead and signed the release of liability form in exchange for her measly $450 refund which was sent back on September 19th, 2016. Today is October 26th, 2016 and she has yet received the refund that CORE had promised her after she had signed what they wanted her to sign, which is pretty much a hush hush paperwork just keep her from saying a word to anyone publicly.

CORE Advisory Group Service Agreement (Section 9) Dispute Resolution by Binding Arbitration

This is a perfect example of how heartless this SOB of a person Devin Benter is. He allowed his staff to not only take on a case that clearly didn't qualify for any loan modification due to the severity of the default, and wounded up losing her home and still play the delay game and refuse to give her the $450 check which had been offered and she accepted in exchange she won't sue CORE, post negative reviews about CORE etc... Well to all the viewers out there, after reading this and it still doesn't convince you what a slime ball this company and its' owner is, than you definitely deserve to be scammed. 

So once again, as a warning, do not entertain this route and go through their ridiculous "Reconciliation Process", just know that, they have already broken the LAW by collecting your fees upfront. Before you sign up with any company, be familiarize with the Federal Trade Commission MARS Rule, which prohibits any company from receiving any fees in advance until a written offer from the lender has been received and accepted by the client. It is ILLEGAL to charge any one upfront period.